> ## Documentation Index
> Fetch the complete documentation index at: https://docs.repixa.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Laura

> Fine-tune demo paths, navigation rules, and Laura's behavior

# Customize Laura

Beyond the knowledge base and ICP, you can deeply customize how Laura behaves during a live demo — what she navigates, what she avoids, and how she guides the conversation.

## Demo Paths

Demo paths define the **routes Laura can take** through your product. Think of them as a flexible script — Laura follows the path but adapts based on prospect signals.

### Setting up demo paths

<Steps>
  <Step title="Open Demo Paths">
    In your agent settings, go to the **Demo Paths** tab.
  </Step>

  <Step title="Define entry point">
    Set the URL or screen where every demo starts (e.g., your dashboard homepage after login).
  </Step>

  <Step title="Add key stops">
    List the features or pages Laura should visit during a standard demo. You can mark stops as:

    * **Required** — Always shown
    * **Conditional** — Only shown if prospect asks or signals interest
    * **Off-limits** — Laura never navigates here
  </Step>

  <Step title="Set depth limits">
    Control how deep Laura can go into settings, billing, or other sensitive areas.
  </Step>
</Steps>

## Navigation Rules

Navigation rules give you fine-grained control over what Laura can and can't do in your product UI:

| Rule                   | Description                                              |
| ---------------------- | -------------------------------------------------------- |
| **Allowed URLs**       | Whitelist of paths Laura can navigate                    |
| **Blocked URLs**       | Pages Laura must never visit (e.g., `/settings/billing`) |
| **Click restrictions** | Buttons or elements Laura should not click               |
| **Form behavior**      | Whether Laura can fill and submit forms                  |

## Conversation Controls

### Fallback behavior

What Laura says when she doesn't know the answer:

```text theme={null}
That's a great question! I'll flag this for your account rep 
to follow up on after the demo.
```

### Hard stops

Topics Laura should never engage with (e.g., pricing negotiation, legal terms, unreleased features):

```text theme={null}
Pricing negotiation, SLA commitments, beta features
```

### Closing behavior

How Laura ends the demo — book a meeting, send a recap, or both:

* **Book a call** — Laura offers calendar slots via your connected calendar
* **Send recap** — Auto-email sent with demo summary and next steps
* **Push to CRM** — Contact and notes pushed to your CRM

<Tip>
  Use the [Sandbox](/getting-started/sandbox) to test your navigation rules before going live. It's the fastest way to catch issues.
</Tip>