Customize Laura
Beyond the knowledge base and ICP, you can deeply customize how Laura behaves during a live demo — what she navigates, what she avoids, and how she guides the conversation.Demo Paths
Demo paths define the routes Laura can take through your product. Think of them as a flexible script — Laura follows the path but adapts based on prospect signals.Setting up demo paths
1
Open Demo Paths
In your agent settings, go to the Demo Paths tab.
2
Define entry point
Set the URL or screen where every demo starts (e.g., your dashboard homepage after login).
3
Add key stops
List the features or pages Laura should visit during a standard demo. You can mark stops as:
- Required — Always shown
- Conditional — Only shown if prospect asks or signals interest
- Off-limits — Laura never navigates here
4
Set depth limits
Control how deep Laura can go into settings, billing, or other sensitive areas.
Navigation Rules
Navigation rules give you fine-grained control over what Laura can and can’t do in your product UI:Conversation Controls
Fallback behavior
What Laura says when she doesn’t know the answer:Hard stops
Topics Laura should never engage with (e.g., pricing negotiation, legal terms, unreleased features):Closing behavior
How Laura ends the demo — book a meeting, send a recap, or both:- Book a call — Laura offers calendar slots via your connected calendar
- Send recap — Auto-email sent with demo summary and next steps
- Push to CRM — Contact and notes pushed to your CRM